Q: Where I find CUSTOMER ID (Control Center) and for what I need ?
A: Open kBot or kerkava, login to your account on kbot or kerkava with succes where you want the license, now in right bottom of screen near clock you will see a green arrow named Control Center, click on that, the red number is your CUSTOMER ID, and you must have now your USERID on that list where you want license. I need all this data to can activate fast your license.
Q: Why appear on my Control Center, Customer OFFLINE ?
A: License server JABBER is down, just have patience until he will come back, there is nothing to do, don`t spam me.
Q: For no reason (I am really not stupid and put correct info) I get the error "Unable to connect... Wrong Jabber ..........." also the Customer is OFFLNE, what is happening ?
A: There are problems to JABBER server, this will affect only new buyers/clients. If you have license will work all products. Also dont cry and spam, nobody can help, just wait.
Q: Why when it goes to step "Checking license…" remain there ?
A: Very simple, the license are now in JABBER servers, this JABBER server it seems have brakes down time to time, because of overloading the request, so please don`t contact me, there is nothing to do, just have patience and try more or later.
Q: Why when it goes to step "Checking license…" it gives me the error "The license server is being updated, please try again later" or similar in your kBot language ?
A: It`s obiousvly that you must try later, they are changes to DarkOrbit (anti-ban feature), so for your safety just wait and try later.
Q: Why when it goes to step "Get server list" give the error: "Unknown server" ?
A: Because you put wrong username or password from your darkorbit account.
Q: Why it gives the error "Unable to connect … Wrong Jabber(Kbot control center) Username(ID) or Password(PIN)" ?
A: You put the wrong username or password of your JABBER account in Control Center OR problems to control center, just try more or later, don`t spam me.
Q: Why kerkava is not working and is taking me out of map, is acting wierd ?
A: License server JABBER is down, or try more until you get connected, the kerkava is not taking your license thats why is acting wierd, there is nothing to do, don`t spam me.
Q: Why when it goes to step "Checking license…" give the error: ERROR ?
A: It might be problem at your JABBER account, so make a new account to JABBER without special characters, put in control center, restart your computer and enter again to kBot or kerkava, if not the JABBER server is overloaded.
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